Frequently Asked Questions
Everything you need to know about your pro scooter gear and orders.
How long does shipping take for complete scooters?
Standard shipping typically takes 3-5 business days within the continental US. Please note that oversized items like complete scooters may require an additional 24 hours for processing before shipment.
Do you offer assembly services for custom builds?
Yes! If you purchase all necessary components for a custom build, you can select our 'Pro Assembly' service at checkout, and our expert technicians will build, tune, and safety-check your scooter before shipping.
What is your return policy on parts and apparel?
We accept returns on unused, unopened items in their original packaging within 30 days of purchase. Please note that installed parts or customized decks cannot be returned due to safety and resale regulations.
How do I know if a specific fork is compatible with my bars?
Compatibility depends on your compression system (HIC, IHC, SCS, or ICS). We recommend checking our 'Compatibility Guide' on each product page or contacting our support team to ensure your parts fit together perfectly.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and leaves our warehouse, you will receive an automated email with a tracking link from UPS or USPS to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to buy now and pay over time for larger purchases.