Returns & Exchanges

At The Vault Pro Scooters, we want to ensure you are completely satisfied with your gear, which is why we offer a 30-day return window for items in new, uninstalled condition. Please note that custom-built scooters and parts that have been mounted or scratched are not eligible for return.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in their original packaging, unused, and include all hardware or manuals that came with the product.

• 2.
  Request an RMA

  Contact our support team with your order number to receive a Return Merchandise Authorization (RMA) number and the correct return shipping address.

• 3.
  Pack and Ship

  Securely pack your items to prevent damage during transit and clearly mark the RMA number on the outside of the shipping box.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned parts, we will process your refund or store credit within 3-5 business days.